Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Each pair is handcrafted to order. Processing typically takes 2-3 weeks for design and curing, followed by standard shipping times of 3-5 business days.
Are the sneakers authentic and what paint do you use?
We only use 100% authentic sneakers purchased from authorized retailers. We use professional-grade leather paints and waterproof finishers to ensure the design is durable and crack-resistant.
Can I return my order if I change my mind?
Because each pair is custom-made to your specific size and design requirements, we do not accept returns or exchanges. Please double-check your shoe size before placing an order.
How should I clean my custom sneakers?
We recommend hand-cleaning with a soft cloth and mild soap. Avoid machine washing, harsh scrubbing, or using acetone, as these can damage the hand-painted artwork.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply.
Can I request a completely unique design?
Absolutely! If you have a specific vision not listed on our site, please contact our design team through the 'Custom Request' form for a personalized quote.